Delivery

Tom's Computer and Phone Repair - Shipping Policy

Effective Date: July 16, 2025

At Tom's Computer and Phone Repair, our priority is to handle your valuable devices with the utmost care and to ensure they are returned to you safely and promptly. This policy outlines the procedures and terms for shipping devices to and from our repair facility.

1. Shipping Your Device to Us (Inbound Shipping)

When sending your device to us for repair, please follow these guidelines to ensure its safe arrival:

  • Packaging: Please package your device securely in a sturdy box with adequate padding (e.g., bubble wrap, foam). Do not use the original product box for shipping, as it may not be returned. Avoid shipping unnecessary accessories like chargers, cables, or cases unless specifically requested by our technicians.

  • Include Information: Inside the box, please include a printed copy of your repair service confirmation email or a note with the following information:

    • Your Full Name

    • Return Shipping Address

    • Contact Phone Number and Email Address

    • Repair Order Number (e.g., RO-12345)

  • Shipping Service: We strongly recommend using a shipping service that provides both tracking and insurance (e.g., UPS, FedEx, or USPS Priority Mail). Tom's Computer and Phone Repair is not liable for devices that are lost or damaged during transit to our facility.

  • Shipping Address: Please send all devices to our secure repair facility at:

Tom's Computer and Phone Repair

Attn: Repair Service Dept.

[Your Street Address]

[Your City, State, ZIP Code]

2. Shipping Your Repaired Device to You (Outbound Shipping)

Once your repair is complete and payment has been processed, we will ship your device back to you.

  • Processing Time: Repaired devices are typically shipped within 1-2 business days following repair completion and final payment.

  • Shipping Carrier: We primarily use UPS® and USPS® for our domestic shipments to ensure reliability and traceability. The choice of carrier for the selected service is at our discretion.

  • Shipping Cut-Off Time: To facilitate prompt delivery, our shipping cut-off is 3:00 PM CST, Monday through Friday. Repairs completed and paid for after this time will be shipped on the next business day.

Domestic Shipping Options & Rates:

  • Standard Insured Shipping:

    • Cost: $14.95

    • Delivery Time: Typically 3−7 business days.

    • Includes tracking and insurance up to $500.

  • Expedited Insured Shipping:

    • Cost: $29.95

    • Delivery Time: Typically 2−3 business days.

    • Includes tracking and insurance up to $1000.

  • Overnight Insured Shipping:

    • Cost: $49.95

    • Delivery Time: Next business day (for orders processed before the $3:00 \text{ PM CST}$ cut-off).

    • Includes tracking and insurance up to $1000.

Note: Shipping costs for returned devices will be added to your final repair invoice. For items purchased directly from our website (e.g., accessories), shipping will be calculated at checkout.

3. General Shipping Terms & Conditions

  • Shipment Tracking: You will receive an automated email with your tracking number as soon as your shipping label is created. Please allow up to 24 hours for the tracking information to be updated by the carrier.

  • Shipping Address Accuracy: Please ensure your shipping address is complete and correct. The customer is responsible for any additional fees incurred for address corrections or package rerouting requested after the item has shipped.

  • Signature Requirement: For your protection, we may require a signature upon delivery for high-value items, at our discretion.

  • Lost or Damaged Packages (Outbound): All our outbound shipments are insured. If your package is lost in transit or arrives damaged, please contact us immediately at [Your Phone Number] or [Your Email Address].

    • Please retain all packaging materials and the damaged item. We will need these to file a claim with the carrier.

    • We will work with you and the carrier to resolve the issue as quickly as possible, which may include repair, replacement, or refund following the completion of the carrier's investigation.

  • International Shipping: At this time, Tom's Computer and Phone Repair only ships to addresses within the United States. We do not offer international shipping.

  • Holiday Shipping: Shipping times may be delayed during peak seasons and federal holidays. Please check the carrier's website for their holiday schedule.

Contact Us

If you have any questions about our shipping policy, please do not hesitate to contact us.