Terms and conditions
Tom’s Computer and Phone Repair LLC - Terms & Conditions
By leaving your device with Tom’s Computer and Phone Repair LLC for service, you agree to the following terms and conditions.
1. Scope of Repair
If a specific repair is requested (e.g., "screen repair"), only that repair will be performed. Not all damage is visible. If additional issues (e.g., non-functioning buttons, Wi-Fi problems) are discovered during the repair, we will assess them and contact you with an updated quote. No additional repairs will be performed without your approval.
2. Repair Time Estimates
Time-to-completion estimates are estimates only. Repair times can vary significantly based on the specific repair, parts availability, and our current workload. While we strive to meet estimated timelines, fulfillment is not guaranteed. We give every device the care and attention it requires, and no discounts will be offered for extended repair times.
3. Parts Ordering and Delays
To provide the best possible price, we do not keep a large inventory of parts. Parts are ordered as needed. Shipping can take anywhere from 2 to a minimum of 7-10 business days (Monday-Friday). If a replacement part is defective and a second one must be ordered, please allow for additional time. Expedited shipping may be available at the customer's expense.
4. Passcode Access for Testing
We require the passcode, password, or pattern lock for your device. If we do not have access, we cannot perform a full diagnostic or test all functions of the device after the repair is complete. If you decline to provide access, the repair will be considered "AS-IS" with no guarantee of full functionality.
5. Data Preservation and Software
We will preserve your data (photos, videos, files) to the best of our ability and will not reset or restore your device unless it is required for the repair or specifically requested by you.
- Backup Recommended: We are not responsible for data loss. We strongly advise you to back up your device before service.
- Microsoft Office: We are not responsible for replacing Microsoft Office if a system restore is necessary. Reinstallation is an additional service subject to fees.
6. Risk of Repair and Pre-Existing Damage
Electronic repair can be unpredictable. Some devices may cease to function during repair due to damage that is not immediately apparent, especially in cases of severe liquid or physical trauma.
- Device Failure: If a device fails during repair due to pre-existing damage to the mainboard or other components, Tom’s Computer and Phone Repair LLC accepts no responsibility.
- Stopping Work: If we determine that the cost of repair would exceed the value of the device, we will stop work immediately and inform you.
7. Warranty
- Parts Warranty: Many parts we use come with a limited lifetime warranty against defects. This covers the replacement of the specific part if it fails. Any warranty claim must be reported to us within fourteen (14) days of the problem arising.
- What is NOT Covered: The warranty does not cover new damage caused by the customer (e.g., cracking a new screen, liquid damage).
- Defective Parts: If a part we install is found to be defective, we will order a replacement at our own expense. Labor is not included for re-installation outside of the initial 30-day service period.
8. Abandoned Devices
Devices must be picked up within 30 days after we notify you that the service is complete. If we cannot contact you or if the device is not collected within this period, Tom’s Computer and Phone Repair LLC reserves the right to take ownership of the device to recover repair costs, which may include selling the device.
9. Payments, Refunds, and Fees
- Labor Refunds: There are no refunds on labor charges.
- Part Refunds: A refund for a part may be possible if our supplier accepts the return. Any refund will be minus all shipping charges and is at the sole discretion of Tom’s Computer and Phone Repair LLC.
- Service Charge: A 5% service charge is added to all orders to cover payment processing fees and shop materials.
10. Lost or Stolen Devices
We accept no responsibility for working on lost or stolen devices. By signing, you take full legal responsibility for the device you have brought in for repair. If we have reason to believe a device is stolen, we reserve the right to report it to the proper authorities.
11. Governing Law and Dispute Resolution
- Governing Law: This agreement shall be governed by and construed in accordance with the laws of the State of Missouri.
- Recovery of Legal Fees: In the event of litigation relating to the subject matter of this service agreement, the prevailing party shall be entitled to recover its reasonable attorney’s fees, expenses, and costs from the non-prevailing party.
12. Special Services
- House Calls: We may be able to arrange for on-site service depending on your schedule and the situation. Service fees for house calls are applicable.
- Mail-In Repairs: If you are mailing a device for repair, a signed copy of these terms and a completed Customer Data Sheet must be included with the device.
13. Customer Acknowledgement
A copy of these terms is available upon request at drop-off. We strive to provide quality service to all our customers. Mobile devices contain delicate components, and we appreciate your patience as we give your device the professional care it needs.