Privacy Policy for Tom's Computer and Phone Repair
Last Updated: July 16, 2025
1. Our Commitment to Your Privacy
Tom's Computer and Phone Repair ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us when you use our repair services or visit our store.
Our core promise is simple: We do not and will not sell, rent, or trade your personal data to any third party for marketing purposes.
2. Information We Collect
To provide you with high-quality repair and customer service, we may collect the following information:
- Contact Information: Your name, phone number, and email address.
- Device Information: The make, model, serial number, and a description of the problem with your computer, phone, or other electronic device.
- Service Records: A history of the services and repairs we have performed for you.
- Device Access Credentials: In some cases, we may require your device password, PIN, or passcode to diagnose, test, and complete a repair. This information is used solely for the purpose of the repair.
- Payment Information: Credit/debit card details and billing information required to process payments for our services. This information is processed through our secure payment gateway and is not stored on our local systems.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To diagnose and perform the requested repairs on your device.
- To communicate with you regarding the status of your repair, provide quotes, and answer your questions.
- To process payments and generate invoices for our services.
- To maintain internal records for administrative and accounting purposes.
- To improve the quality of our services.
4. Data on Your Device
We understand that the data on your computer or phone is personal and private.
- We will only access the data on your device to the extent necessary to diagnose faults and verify that a repair is successful.
- We will not browse your personal files, photos, emails, or messages beyond what is strictly required for the repair.
- We strongly recommend that you back up your data before submitting your device for repair. While we take the utmost care, Tom's Computer and Phone Repair is not responsible for any data loss that may occur during the repair process.
5. Information Sharing and Disclosure
We do not sell your personal data. We will only share your information in the following limited circumstances:
- With Your Consent: We will share information if you have given us explicit permission to do so.
- Service Providers: We may share necessary information with trusted third parties who perform services on our behalf, such as payment processors or parts suppliers (for direct shipping, if applicable). These parties are obligated to protect your information and use it only for the purposes for which it was shared.
- Legal Obligations: We may disclose your information if required to do so by law, court order, or in response to a valid legal request from law enforcement.
6. Data Security
We are committed to ensuring that your information is secure. We have implemented appropriate physical and electronic procedures to safeguard the information we collect.
- Your devices are stored in a secure, monitored area accessible only to authorized personnel.
- Payment transactions are encrypted using secure socket layer (SSL) technology.
7. Data Retention
We retain your personal information, such as your name and service history, for as long as necessary to fulfill our business and legal obligations (e.g., for warranty and tax purposes). Device passcodes are not retained after the service is complete.
8. Your Rights
You have the right to request access to or correction of the personal information we hold about you. If you wish to do so, please contact us using the information below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on a notice in our store and update the "Last Updated" date at the top of this policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: